Ans: Procedure for replacement of identity card due to loss in Macao
Applicants should first report the loss to the Macao Public Security Police Force. After that, they can apply for the replacement of identity card in person at the Identification Services Bureau with the loss report in which holder’s name, type of identity card and identity card number should be clearly stated.
Procedure for replacement of identity card due to loss in Hong Kong
(1) Applicant should report the loss to the Hong Kong Police and obtain a loss report in which holder’s name, type of identity card and identity card number should be clearly stated;
(2) Apply for an official letter for the purpose of identity verification when returning to Macao from Hong Kong:
- During office hours: apply at the Hong Kong Immigration Headquarters
Hong Kong Immigration Headquarters
Address: Immigration Tower, 7 Gloucester Road, Wan Chai, Hong Kong
Hotlines: (00852)28246111, (00852)28777711
- During non-office hours: apply at the Immigration Control Point at the Hong Kong-Macao Ferry Terminal in Sheung Wan.
24-hour enquiry hotline: (00852)28246111
(3) Applicants can apply for the replacement of identity card in person at the Identification Services Bureau with the loss report after coming back to Macao.
Procedure for replacement of identity card and Home Visit Permit in Mainland
(1) Applicant must report the loss to the local Public Security Bureau Office and obtain a loss report in which holder’s name, type of identity card and identity card number should be clearly stated.
(2) Applicant can apply for a single-use Entry-Exit Permit of the People’s Republic of China in one of the following ways:
- Applying at the local public security authority (e.g. Entry-Exit Administrative Division of Zhuhai Municipal Public Security Bureau). Other necessary identification documents are required for making the application (e.g. SAR passport, driving license, etc). The approving authorities will approach this Bureau to verify the applicant’s identity by fax for those who are not able to provide their identification documents.
Entry-Exit Administrative Division of Zhuhai Municipal Public Security Bureau
Address: 493, Xianghua Road, Xiangzhou District, Zhuhai
Hotline: 0085-756-8640510
- Authorizing the China Travel Service (Macao) Limited to lodge the application at the Visa Office of the Guangdong Provincial Public Security Department on behalf of the applicant. Loss report and other necessary identification documents are required for making the application. Identity verification will be conducted by the Visa Office of the Guangdong Provincial Public Security Department in Zhuhai via computer system for those who are not able to provide their identification documents.
China Travel Service (Macao) Limited
Address: Room 2115, 2 Floor, Arrival Hall at the right side of the Joint Inspection Building of the Gongbei Port (Before the arrival counters)
Hotlines: 0086-756-8152012; (00853)6601117
(3) Applicant should apply for the replacement of identity card in person at the Identification Services Bureau with the loss report after coming back to Macao.