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Sound Assist:

Document Collection Counter Service

Target users: Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks

Document Collection Locations:

  • 1st floor, China Plaza
  • Zone R, 2nd floor, The Government Services Centre in Areia Preta
  • Zone D, 3rd floor, The Government Services Centre in Islands District
  • Office hours: Monday - Friday, 09:00 - 18:00 (closed on Saturday, Sunday and government holidays)

Document Collection Procedures:

  • Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
  • Be aware of your name and the corresponding counter number shown on the screen.
  • Collect your document or certificate at the designated counter.

Collect in person:

  • Verification of applicant’s identity is required at the time of document collection.  For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.

Collect by an authorized person:

  • To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature.  Details of the procedure can be found at DSI’s Questions and Answers

Demonstration Video

Last Updated: 05/12/2023


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