Identification Services Bureau

Commitment to Quality Service

Latest Commitment to Quality Service

Our Commitment to Quality Service

The documents below are about different commitments to quality for various services of the Identification Services Bureau, residents can refer to the details according to their needs.

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Contact Us

Headquarters

  • Address: Avenida da Praia Grande, nº804, Edificio "China Plaza", 1º andar, Macau
  • Hotline: (853) 2837 0777/ (853) 2837 0888
  • (A voice mail service is provided during non-office hours or peak hours. Messages left during office hours with a local contact number provided will be replied on the same day, and messages left during non-office hours will be replied on the following working day. If you cannot provide a local contact number, please email to info@dsi.gov.mo for enquiry.)
  • Fax: (853) 2837 4300
  • Email: info@dsi.gov.mo
  • Office hours: Monday to Friday, 09:00 - 18:00 (Closed on Saturday, Sunday and government holidays)

Macao Government Services Centre in Venceslau de Morais

  • Address: Avenida de Venceslau de Morais, n.º 222, R/C, Macau
  • Hotline: (853) 2845 1515
  • Fax: (853) 2845 2211
  • Email: info@csraem.gov.mo
  • Office hours: Monday to Friday, 09:00 - 18:00 (Closed on Saturday, Sunday and government holidays)
  • Service Description﹕Please refer to the website of Government Services Centre (www.csraem.gov.mo)

Macao Government Services Centre in Islands

  • Address: Rua de Coimbra, n.º 225, 3.º andar, Taipa
  • Hotline: (853) 2842 1212
  • Fax: (853) 8395 4567
  • Email: info@csraem.gov.mo
  • Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
  • Service Description﹕Please refer to the website of Government Services Centres (www.csraem.gov.mo)
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