Ans:To comply with the development of e-government in the Macao SAR, a brand new identity verification method, Electronic Identity, will be launched by the SAR government on 30 June 2023. The electronic identity contains the personal identity information and a QR code of the Macao Resident Identity Card holder, and can be used as a legal substitute for presenting or using the Macao Resident Identity Card after being verified by a public authority or a licensed private institution. The electronic identity is an auxiliary application for an identity card, however, it is not an electronic identity card.
Ans:Individuals holding Macao SAR Resident Identity Card are eligible to bind their electronic identities through their Macao One Account.
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Ans:If residents replace or lose their mobile devices, they need to re-bind their electronic identities. Once the electronic identity is re-bound on another mobile device, it will be automatically cancelled on the previous device.
Ans:No, they do not need to re-bind their electronic identities. Changing a mobile phone number does not affect the use of the electronic identity, as the electronic identity is bound to the mobile device, not the phone number.
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Ans: Yes, but the electronic identity status after binding is expired.
Ans: If twins or multiple births have bound their electronic identities, they can apply for the travel documents, criminal record certificates and personal data certificates through the Macao One Account.
Ans: The electronic identity will become invalid under the following circumstances:
Ans: The electronic identity will return to normal use under the following circumstances:
Ans: If a Macao SAR Resident Identity Card is cancelled by the Identification Services Bureau or the cardholder has passed away, the associated electronic identity will also be cancelled.
Ans: Residents can unbind their electronic identity by using the "Unbind" function in the electronic identity feature, the "Unbind Electronic Identity" service in the Macao One Account mobile application, the Macao One Account webpage, or the webpage of the Identification Services Bureau, as instructed. In addition, residents can also complete the unbinding process by logging in to their personal Macao One Account with someone’s mobile device, or visit the Identification Services Bureau in person.
Ans: Residents can check the usage records of their electronic identities at any time by using the "Usage Record" function in the electronic identity.
Ans: The electronic identity has 5 dynamic anti-counterfeiting elements, including dynamic lines in the screen image, encrypted and regularly refreshed QR code, real-time jumping time, constantly moving position of identity card number and date/time, and watermark text in the background.
Ans: As the electronic identity serves as an effective means of confirming one's identity, individuals are subject to criminal liability for activities that involve forging, using the electronic identities illegally, and accessing the related systems improperly. This is to safeguard the interests of the electronic identity and related systems. For more information, please refer to the relevant regulations of Law No. 11/2023 on the amendment of Law No. 8/2002, "Regime do bilhete de identidade de residente da Região Administrativa Especial de Macau (Macao SAR Resident Identity Card Regime)".
Ans: Residents may present the electronic identity when accessing services at public departments. In addition, with the resident's consent, government departments may obtain the personal information required for the service through data exchange after the electronic identity has been presented offline and the QR code has been scanned and verified. Please refer to the list of service items of public departments and private institutions that can verify electronic identities.
Ans: All public departments and private institutions authorized to verify electronic identity must undergo a pre-examining process by the Identification Services Bureau for ensuring the legitimacy and necessity of verifying electronic identity and the data that will be accessed. The type of data that can be accessed will be determined, and only the technical methods provided or approved by the Identification Services Bureau can be used for verification. The verification process is encrypted to ensure the security of personal data transmission.
Ans: When residents use services in the mobile application of private institutions, they can choose to use their electronic identity. After facial recognition and consent, they can provide the necessary personal information required for the service.
Ans: When citizens use “Electronic Identity” and “My health” services, they can choose to set a service passcode for the related services according to their personal needs. Once citizens have chosen to use the service passcode and set a four-digit numeric password, they need to enter the correct password before using these two services.
Ans: Citizens may choose to set up a service passcode when they first open “Electronic Identity” and “My health”, or they can directly set up a service passcode through the “Settings” function in the upper right corner of the homepage.
Ans: If you forget your service passcode, you can click on “Have you forgotten the service password” at the bottom of the password input page and follow the steps to reset a new service passcode.
Ans: Citizens will need to wait for 60 minutes before trying again.
Ans: Citizens may disable the service passcode function in the “Service passcode” section of the “Settings” function in the upper right corner of the homepage.