Ans：To comply with the development of e-government in the Macao SAR, a brand new identity verification method, Electronic Identity, will be launched by the SAR government on 30 June 2023. The electronic identity contains the personal identity information and a QR code of the Macao Resident Identity Card holder, and can be used as a legal substitute for presenting or using the Macao Resident Identity Card after being verified by a public authority or a licensed private institution. The electronic identity is an auxiliary application for an identity card, however, it is not an electronic identity card.

Ans：Individuals holding Macao SAR Resident Identity Card are eligible to bind their electronic identities through their Macao One Account.

Ans：

• Residents aged 18 or above can bind their electronic identities by selecting “Electronic Identity” under the category of “Identity” of “My Cards”, and via the facial recognition through the Macao One Account.
• For residents aged under 18, one of the parents or guardians can log in to the minor's Macao One Account on any mobile device and bind the electronic identity through facial recognition.
• If you cannot bind the electronic identity through facial recognition in Macao One Account (such as twins or multiples), you need to go through the formalities at integrated self-service kiosks with your identity card (parent/guardian’s identity card is needed in case of binding the electronic identity of underage person), a number generated in Macao One Account and conduct fingerprint verification. Please visit www.dsi.gov.mo/kiosk_other_e.jsp for locations of integrated self-service kiosks..

Ans：If residents replace or lose their mobile devices, they need to re-bind their electronic identities. Once the electronic identity is re-bound on another mobile device, it will be automatically cancelled on the previous device.

Ans：No, they do not need to re-bind their electronic identities. Changing a mobile phone number does not affect the use of the electronic identity, as the electronic identity is bound to the mobile device, not the phone number.

Ans：

1. If the Macao SAR Resident Identity Card is renewed within its validity period, the electronic identity is not affected and can be used normally;
2. If the Macao SAR Resident Identity Card has expired and in the process of renewing, the electronic identity will display a message indicating that the identity card is being renewed.

Ans: Yes, but the electronic identity status after binding is expired.

Ans: If twins or multiple births have bound their electronic identities, they can apply for the travel documents, criminal record certificates and personal data certificates through the Macao One Account.

Ans: The electronic identity will become invalid under the following circumstances:

1. The Macao SAR Resident Identity Card has expired;
2. The Macao SAR Resident Identity Card has been cancelled or the cardholder has passed away;
3. The cardholder reports the loss of the identity card to the Public Security Police Force or applies for a replacement identity card at the Identification Services Bureau.

Ans: The electronic identity will return to normal use under the following circumstances:

1. The resident has retrieved the lost identity card and reported its recovery to the Public Security Police Force or cancelled the application for a replacement card at the Identification Services Bureau in person.
2. A cancelled Macao SAR Resident Identity Card has been reinstated as a valid identity card by the Identification Services Bureau.
The electronic identity associated with the above situations will return to normal use on the next working day.

Ans: If a Macao SAR Resident Identity Card is cancelled by the Identification Services Bureau or the cardholder has passed away, the associated electronic identity will also be cancelled.

Ans: Residents can unbind their electronic identity by using the "Unbind" function in the electronic identity feature, the "Unbind Electronic Identity" service in the Macao One Account mobile application, the Macao One Account webpage, or the webpage of the Identification Services Bureau, as instructed. In addition, residents can also complete the unbinding process by logging in to their personal Macao One Account with someone’s mobile device, or visit the Identification Services Bureau in person.

Ans: Residents can check the usage records of their electronic identities at any time by using the "Usage Record" function in the electronic identity.

Ans: The electronic identity has 5 dynamic anti-counterfeiting elements, including dynamic lines in the screen image, encrypted and regularly refreshed QR code, real-time jumping time, constantly moving position of identity card number and date/time, and watermark text in the background.

Ans: As the electronic identity serves as an effective means of confirming one's identity, individuals are subject to criminal liability for activities that involve forging, using the electronic identities illegally, and accessing the related systems improperly. This is to safeguard the interests of the electronic identity and related systems. For more information, please refer to the relevant regulations of Law No. 11/2023 on the amendment of Law No. 8/2002, "Regime do bilhete de identidade de residente da Região Administrativa Especial de Macau (Macao SAR Resident Identity Card Regime)".

Ans: Residents may present the electronic identity when accessing services at public departments. In addition, with the resident's consent, government departments may obtain the personal information required for the service through data exchange after the electronic identity has been presented offline and the QR code has been scanned and verified. Please refer to the list of service items of public departments and private institutions that can verify electronic identities.

Ans: All public departments and private institutions authorized to verify electronic identity must undergo a pre-examining process by the Identification Services Bureau for ensuring the legitimacy and necessity of verifying electronic identity and the data that will be accessed. The type of data that can be accessed will be determined, and only the technical methods provided or approved by the Identification Services Bureau can be used for verification. The verification process is encrypted to ensure the security of personal data transmission.

Ans: When residents use services in the mobile application of private institutions, they can choose to use their electronic identity. After facial recognition and consent, they can provide the necessary personal information required for the service.

Ans: After collecting a new identity card, Macao residents just need to log in to their “Macao One Account” to update the Electronic Identity information. They can either go to “Electronic Identity” in the category of “Identity” in “My cards” and press “Confirm” button, or they can go to “My border crossing” QR code and select “View electronic identity” underneath. After updating the Electronic Identity information, they can continue to use “My border crossing” QR code for border clearance.

Ans: When citizens use “Electronic Identity” and “My health” services, they can choose to set a service passcode for the related services according to their personal needs. Once citizens have chosen to use the service passcode and set a four-digit numeric password, they need to enter the correct password before using these two services.

Ans: Citizens may choose to set up a service passcode when they first open “Electronic Identity” and “My health”, or they can directly set up a service passcode through the “Settings” function in the upper right corner of the homepage.

Ans: If you forget your service passcode, you can click on “Have you forgotten the service password” at the bottom of the password input page and follow the steps to reset a new service passcode.

Ans: Citizens will need to wait for 60 minutes before trying again.

Ans: Citizens may disable the service passcode function in the “Service passcode” section of the “Settings” function in the upper right corner of the homepage.