In order to facilitate the formalities of government services for Macao residents living in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin, the Hengqin "Macao New Neighborhood” Macao Government 24-hour Self-Service Centre was launched on October 24, 2024. The center is equipped with self-service kiosks for application and document collection, the Government Smart Locker – “Smart Collect”, and integrated self-service kiosks providing services of various government departments. In addition, a newly-introduced "Remote Service Counter," is installed in the center, allowing Macao residents in Hengqin to conduct enquiries and go through formalities via video conferencing with government departments in Macao.
        Moreover, Macao residents can now choose to collect their identity documents in Macao or Hengqin no matter the application for identification documents is lodged in Macao or Hengqin, achieving the aim of lodging application and collecting documents across borders without limitation of location.
        The "Macao New Neighborhood” Macao Government 24-hour Self-Service Centre is located at Shop No.2-6, No.370-378, Xiangshun Road, Guangdong-Macau In-depth Cooperation Zone in Hengqin. For details, please visit the dedicated website (https://www.dsi.gov.mo/eservice). For enquiries, please call the Identification Services Bureau’s hotline (2837-0777 or 2837-0888).